eLearning - TERMS AND CONDITIONS
Welcome to London Speech Workshop (London Speech Academy is the eLearning platform owned by London Speech Workshop). This document outlines how your eLearning course will work and what you can expect from us.
Our Commitment
We are committed to supporting you to be a strong and confident communicator. We use our techniques to help you to increase effectiveness, clarity and engagement in your communication. We promise to provide you with a place of support, positive feedback and a safe and stimulating environment. All of our expert coaches are fully trained in the Serlin Method™ and have extensive training and experience in voice and speech.
Student Commitment
Like most work of this nature, there are no guarantees and the process works better the more effort you put in. Therefore we ask you to commit to engaging with the learning in the way outlined in the course materials, and try to be on time for any live sessions if possible. If your course requires you to submit assignments, please hand them in on time. We reserve the right to remove you from the course if you engage in any inappropriate or socially unacceptable behaviour, or if you prove disruptive to other students within the community.
Feedback on assignments - Cancellation and Rescheduling Policy
On some of our courses, as part of the Premium and Deluxe packages you have 1:1 sessions with an LSW coach. Please note that we operate a strict 2 business day cancellation/rescheduling policy. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.
Validity
Some of our courses operate on a differentiated package basis. In these cases the following applies:
Monthly - after paying the register fee includes access to the eLearning course and all course materials for 6 months from the date of purchase.
Premium - includes access to the eLearning course and all course materials for 6 months from the start date of your cohort.
Deluxe - includes access to the eLearning course and all course materials for 12 months from the start date of your cohort. All 1:1 sessions included with the package must be booked within this 12 month window. Thereafter, any unbooked sessions shall be considered expired.
For those students enrolled on our 10 week Mastering the British Accent Course, you will have access to the online learning portal for two calendar months after the course has finished.
Copyright
No part of this course may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of the publisher.
Refunds
As a consumer, you have the right to cancel a contract for the provision of services at any time within 14 calendar days of purchase if no sessions have been utilised and no webinars have been attended. You will not be refunded any discounts. Any such cancellations must be provided to us in writing via email to [email protected]
Thank you.
We look forward to working with you!